Quality Care

 

Arizona’s Children Association (AzCA) is committed to the highest quality system of care to serve Arizona’s children and families. We utilize a systemic Performance and Quality Improvement (PQI) process to guide the development and ongoing maintenance of our programs and service delivery. AzCA’s PQI activities are closely linked to our agency’s strategic plan and informed by our stakeholders and partners to help ensure AzCA keeps its commitment to quality systems and services.

Our quality improvement efforts are on-going, designed to guide the delivery of quality services and include all service programs. These efforts also assist us in providing an effective and efficient integrated child welfare and behavioral health continuum of care to the community. Our commitment to quality helps us focus on positive outcomes in individualized, client-driven goals through a variety of service programs that are accessible, affordable, and consumer driven.

AzCA is proud to be accredited by the Council on Accreditation (COA). COA accreditation is an objective and reliable verification that organizations and programs qualify for the confidence and support of their stakeholders. The COA accreditation process involves a detailed review and analysis of an organization or program’s administrative functions and service delivery practices. All are measured against international standards of best practice. These standards emphasize services that are accessible, appropriate, based in the community, coordinated, culturally competent, evidence-based, individualized, outcomes-oriented, provided by a skilled and supported workforce, respectful of individual rights, strengths-based, supportive of partnership, child and family focused, treat all people with dignity, involve family and provider collaboration, and address child outcomes. As such, consumers, board members, funders, regulators and staff can have confidence in the credibility, integrity and achievement of the organization or program.

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The following client feedback is from the Outcomes Studies Report for the first half of our 2013/2014 Fiscal Year:

“We appreciate the professional, empathetic, timely service we have received from this agency— They have made it possible for us to feel like we have really made a difference in the kids’ lives.” Foster care program participant

“Staff seems to have the right balance of professional, personal, social and entertaining traits to make them effective with children like my son.” Behavioral Health & Trauma/Crisis Response program participant

“When we first began raising our grandson we felt totally alone. KARE united us with other grandparents.”Kinship program participant

“This program has completely changed our lives for the better and accomplished the goal of repairing the wounds in my family.” Family preservation & Reunification program participant

“[Parents as Teachers] brought our family together, connected us to resources, lessened my anxiety and strengthened my parenting.”Parents as Teachers program participant

“I’m much more confident in my abilities to parent. The biggest things I’ve learned are consistency and creating positive discipline.”Parenting Education program participant